Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Items on sale
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Shipping / Production Time

    LOWERED SHIP TIMES! 1-2 weeks +shipping). If you have a certain date you need your order by, we offer a "RUSH MY ORDER" shipping upgrade at checkout.

    How much weight can your shelves hold?

    Our shelves can hold 50+lbs; however, they must be installed into at least one stud and all additional screws provided must be installed to give it the most support possible. If studs are not available, we recommend using drywall anchors (that will be provided complimentary upon request).

    Do you have more pictures of the stains?

    Yes! Follow us on Instagram: @theheartlandwoodco

    Custom / Personalized Orders

    We happily accept custom orders! Message us today to get a quote.

    Please note that custom orders are final sale. We are not able to accept returns for custom orders (custom builds, sizing or stains, etc) as we are not able to resell these items and cannot restock them in our inventory.

    Floating Shelves Installation

    Our Floating Shelves are built hollow and come with a custom bracket specific to the dimensions of the shelf. The bracket screws into the wall and the shelf slides over completely concealing the bracket. Easy installation!

    How many shelves is the listing for?

    The listing is priced per (1) shelf. You can select your desired quantity from the drop down on the listing or in your cart at checkout.

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